Care OS

Refund Policy

Last updated: July 17, 2026

Care OS is operated by Oscar Yanez. We want you to be happy with your purchase. We offer a 30-day money-back guarantee on new subscriptions: if you are not satisfied, you can request a full refund within 30 days of your order date.

How to request a refund

Refunds are processed by our payment provider, Paddle, which is the Merchant of Record for all Care OS purchases. To request a refund:

  1. Visit paddle.net and look up your order using the email you used at checkout.
  2. Follow the prompts to request a refund, or
  3. Contact us via the in-app support channel and we will help coordinate with Paddle.

Renewals and cancellations

Subscriptions renew automatically. You can cancel at any time from the in-app billing portal (Settings → Billing → Manage payment). Cancelling stops future renewals; you keep access through the end of the current paid period. Renewal charges outside the 30-day window are generally not refundable, though we and Paddle will consider requests on a case-by-case basis where circumstances warrant.

Chargebacks

If you believe a charge is incorrect, please contact us or Paddle before disputing the charge with your bank so we can resolve it quickly.

Contact

For refund questions, contact Paddle at paddle.net or reach us via the in-app support channel.