Questions & answers
What kind of facilities is RCFE OS for?+
Small-to-mid residential care facilities for the elderly, especially California operators running one or several homes. If you're on paper, spreadsheets, or a mash-up of point tools, this is the operating layer that replaces them.
Do you support California DSS documentation?+
Yes. The forms operators actually use are generated from the data you've already entered — no retyping. You can export a complete resident packet in one click.
How do you handle resident data privacy?+
Access is role-scoped, actions are auditable, and data is encrypted in transit and at rest. Staff only see what their role needs — no shared logins, no back doors.
Can we import records from paper or another system?+
Yes. We help you bring residents, medications, and staff over during onboarding. Bring what you have — CSVs, exports, or paper — and we'll structure it.
Who on my staff can access what?+
You control it. Roles map to real jobs (administrator, med tech, caregiver, viewer), and permissions are scoped to the residents and records each role actually needs.
What happens to our data if we cancel?+
You export everything, in standard formats, whenever you want — during your subscription and on the way out. No exit fees, no hostage records.